Privacy Policy for dahablenses.online
Effective Date: 4th October 2024
Alora General Trading L.L.C (“we,” “us,” or “our”) operates the website dahablenses.online (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
We collect and process personal data to provide you with our products and services. The types of personal data we collect include:
- Personal Identification Information: Name, email address, phone number, billing address, shipping address, payment details.
- Purchase History: Products you have purchased, returns, exchanges.
- Technical Data: IP address, browser type, operating system, referring URLs, and other device and log data.
- Cookies and Tracking Information: Information collected through cookies and similar tracking technologies.
2. How We Collect Personal Data
We collect your personal data when:
- You make a purchase or inquiry on our Website.
- You subscribe to our newsletter or marketing communications.
- You fill out forms or contact us via email.
- You browse our Website (via cookies and tracking technology).
- You interact with our social media accounts.
3. How We Use Personal Data
We use your personal data for the following purposes:
- Order Processing: To process and fulfill your orders, manage payments, and communicate with you about your purchases.
- Customer Service: To provide you with support, answer queries, and address issues with your orders or the Website.
- Marketing and Communication: To send you newsletters, promotions, and updates about new products or services, provided you have opted in to receive them.
- Website Improvement: To analyze how you use our Website, improve functionality, and ensure the Website’s security and performance.
- Legal Compliance: To comply with legal obligations, protect against fraud, and safeguard our legal rights.
4. Legal Basis for Processing Personal Data
We process your personal data under the following legal bases:
- Contractual Necessity: To fulfill our contractual obligations when you make a purchase.
- Legitimate Interests: To improve our services, manage relationships, and maintain business operations.
- Consent: For marketing communications, where consent is required, you may opt-out at any time.
- Legal Obligations: To comply with applicable laws, such as tax or accounting regulations.
5. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers and partners under the following circumstances:
- Service Providers: We may share your data with companies that provide us with website hosting, payment processing, delivery services, marketing services, and IT support.
- Legal Requirements: We may disclose your data to comply with legal obligations, enforce our Terms and Conditions, or protect the rights, safety, and property of our business, customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
We ensure that third-party service providers who handle your personal data maintain adequate security measures and comply with relevant data protection laws.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected or as required by law. The retention periods depend on the type of data and the processing activity.
- Purchase and Order Information: Retained for accounting and legal compliance purposes (typically up to 7 years).
- Marketing Data: Retained until you opt-out or withdraw consent.
- Technical Data: Retained for as long as necessary to improve our Website performance and security.
7. Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.
- Right to Restriction of Processing: You can request that we limit how your personal data is processed under certain conditions.
- Right to Data Portability: You can request that your personal data be transferred to another service provider.
- Right to Object: You can object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to file a complaint with a data protection authority if you believe your data has been mishandled.
8. Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access, disclosure, or alteration. These measures include encryption, secure servers, and restricted access to personal data.
However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver targeted advertising. You can control the use of cookies through your browser settings, although disabling cookies may affect the functionality of our Website.
For more information on how we use cookies, please refer to our [Cookie Policy].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Alora General Trading L.L.C
United Arab Emirates
Email: [email protected]