Effective Date: 4th October 2024
At dahablenses.online, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and simple returns and refund policy. Please read the details below to understand the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
We accept returns of physical products that meet the following conditions:
- Timeframe: Products must be returned within 14 days of the delivery date.
- Condition: Products must be unused, unopened, and in their original packaging. Items that have been used, damaged, or tampered with will not be eligible for return.
- Proof of Purchase: A valid proof of purchase (order number or receipt) must be provided to initiate a return.
2. Non-Returnable Items
Certain products are not eligible for returns, including:
- Products that have been opened or used.
- Products that are damaged after delivery due to improper handling or storage by the customer.
- Custom or personalized products (if applicable).
- Items marked as “final sale” at the time of purchase.
3. How to Initiate a Return
To initiate a return, follow these simple steps:
- Contact Us: Email us at [email protected] within 14 days of receiving your order. Include the following information in your email:
- Order number
- The product(s) you wish to return
- Reason for return
- Wait for Confirmation: We will respond to your return request within 2 business days with instructions on how to proceed. If your return is approved, we will provide you with a return authorization and instructions on how to send the product back to us.
- Return the Product: Once you receive approval, please return the product to the address provided in our instructions. The product must be securely packaged to prevent damage during shipping.
4. Return Shipping Costs
- Customer Responsibility: Unless the return is due to a defect or error on our part, you will be responsible for the shipping costs of returning the product.
- Damaged or Defective Products: If you receive a damaged or defective product, we will cover the cost of return shipping. Please provide photos or documentation of the defect when contacting us.
5. Refund Process
Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Refund Timeframe: It may take up to 14 business days for the refund to be reflected in your account, depending on your payment provider.
- Partial Refunds: In certain circumstances, we may issue a partial refund if the returned product is not in its original condition, damaged, or missing parts for reasons not due to our error.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the product you want.
7. Order Cancellations
You may request to cancel your order before it has been processed or shipped. If the order has already been processed or shipped, please follow the return process outlined above.
8. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 48 hours of receiving the order at [email protected] with the following details:
- Order number
- Photos of the damaged or defective product
- A description of the issue
We will review your claim and, if approved, arrange for a replacement or a full refund.
9. Contact Information
If you have any questions or need further assistance regarding returns or refunds, please reach out to our customer service team:
Alora General Trading L.L.C
Email: [email protected]
Address: United Arab Emirates
10. Important Notes
- Refunds and returns are only available for orders made through our website, dahablenses.online.
- Please ensure that the product is properly packaged to avoid any damage during shipping. We are not responsible for returns that are lost or damaged in transit.
- Refunds for products purchased during sales or promotions will be issued at the sale price.