Effective Date: 4th October 2024
Welcome to dahablenses.online, a website operated by Alora General Trading L.L.C (“we,” “us,” or “our”). These Terms and Conditions govern your use of the website and the purchase of any products from us.
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the website.
1. General Information
Website Name: dahablenses.online
Business Name: Alora General Trading L.L.C
Address: United Arab Emirates
Email: [email protected]
2. Use of Website
- By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into binding agreements.
- You agree to use the website only for lawful purposes and in compliance with these Terms and Conditions. You must not use the website to engage in any activity that is harmful to us, other users, or third parties.
- We reserve the right to suspend or terminate your access to the website at our discretion if we believe you have violated these terms or applicable laws.
3. Products and Services
We sell fashion lenses on our website. All descriptions, images, and other information regarding products are provided for informational purposes only.
Product Availability
- Product availability is subject to change without notice. We do not guarantee that products will always be available for purchase.
- We reserve the right to modify or discontinue any product at any time without prior notice.
Pricing
- All prices displayed on the website are in the specified currency and include VAT unless stated otherwise. Shipping fees and other applicable charges will be clearly stated at checkout.
- We reserve the right to change prices at any time without notice. The price applicable to your purchase will be the price displayed at the time you place your order.
4. Orders and Payments
Order Process
- To place an order, you must provide accurate and complete information, including your name, billing and shipping address, and payment information. It is your responsibility to ensure that all details are correct before submitting an order.
- After placing an order, you will receive an order confirmation via email. This confirmation does not guarantee that your order has been accepted. We reserve the right to accept or decline any order at our discretion.
Payment
- We accept various payment methods, which will be displayed at checkout. By providing your payment details, you authorize us to charge the full amount for the products ordered.
- If payment is declined or unauthorized, we will not process the order and may cancel it at our discretion.
Order Cancellations and Modifications
- You may request to cancel or modify your order by contacting us at [email protected]. However, we cannot guarantee that we will be able to accommodate such requests if the order has already been processed or shipped.
5. Shipping and Delivery
Shipping
- We ship to various locations as specified on the website. Shipping costs and estimated delivery times will be provided at checkout.
- We aim to ship orders within the timeframes stated on the website, but delivery times are not guaranteed and may vary due to external factors.
Delivery
- Once your order is shipped, we will provide a tracking number (if applicable). The risk of loss or damage to the products passes to you upon delivery.
- It is your responsibility to provide an accurate shipping address. We are not liable for orders that cannot be delivered due to incorrect or incomplete address information.
6. Returns and Refunds
Return Policy
- We accept returns of unused and unopened products within 14 days of delivery, provided the products are in their original condition and packaging.
- To initiate a return, you must contact us at [email protected] within 14 days of receiving your order. We will provide instructions on how to return the product.
- The cost of returning products will be borne by you unless the return is due to a defect or error on our part.
Refunds
- Upon receiving and inspecting the returned product, we will process your refund within a reasonable time. Refunds will be issued to the original payment method used for the purchase.
- We reserve the right to refuse returns or refunds if the product shows signs of use, damage, or tampering.
7. Intellectual Property
All content on the website, including text, images, logos, graphics, and software, is the property of Alora General Trading L.L.C or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works based on the website content without our express written permission. Any unauthorized use of the content may result in legal action.
8. Privacy and Data Protection
We are committed to protecting your privacy and personal data. Our collection, use, and storage of personal data are governed by our Privacy Policy, which is available on the website. By using the website, you agree to the terms of our Privacy Policy.
9. Limitation of Liability
- We strive to provide accurate information on our website, but we make no warranties or representations about the completeness, accuracy, or reliability of any content or products on the website.
- To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the purchase of products. This includes, but is not limited to, damages for loss of profits, data, or goodwill.
10. Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website, violation of these Terms and Conditions, or infringement of any third-party rights.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
12. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the new Terms and Conditions.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Alora General Trading L.L.C
United Arab Emirates
Email: [email protected]